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To speak in the room, hover your mouse pointer over the ‘talk now’ button located in the bottom left corner. Click and hold the left mouse button to talk and let go when you finish. It is advisable that you click a second or two before you speak and likewise release it shortly after you finish. This is particularly important if you are on a very slow dial-up connection as some small latency can occur. This is normal and is purely a limitation of slow connections, however this rarely affects the overall quality of speech from such connections. When you first enter the room, at an appropriate time, ask another member of the room if they can hear you ok, to test your microphone. Adjust the microphone volume up or down depending on the response you get using the sliders on the audio controller.
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Usually, by default the audio controller appears in the bottom left corner of the conference window. If for some reason you cannot see it, then it may be either disabled or de-selected. To check this, left click on the ‘View’ menu option. You will see a list of the windows that you can select or de-select. Make sure there is a tick next to the audio controller option. If not then highlight it and left click the mouse. The audio controller should now be visible. It is also possible to minimize and maximize the audio controller window using the small up/down arrow next to where it says ‘audio controller’. When maximized you should see the sliders for controlling volume for speakers and mic, plus the ‘talk now’ button. Next to the ‘talk now’ button, there may also be a tick box.This tick box enables and disables the hands-free mic option. The moderator may have this option disabled though, in which case you will not see the tick box at all. In most cases this function is only used by the moderator, so that he can keep the mic open while giving a presentation.
How
do I use the text chat?
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The text chat is very easy to use. The Text chat area has three sections. The main viewing area, the enter message box and the ‘private message to’ selection box.
Left click the mouse in the ‘your message box’ at the bottom of the main text chat area. You can now type your message here. When you want to post your message, left click on the ‘send’ button or hit the enter key on your keyboard.
You will see your message appear in the main text chat area. When another member in the room replies, you will see the results in the main area too. The text chat window can be made bigger or smaller depending on your preference and can also be minimized or completely disabled by the moderator of the room (see moderator functions).
To adjust the window size, hover the mouse pointer over the outer edge of the text chat area until it changes shape. It will look like a line with two small arrows either side. When this happens click and hold the left mouse button and ‘drag’ the window to the size and shape you wish by moving the mouse. When you are done just let go of the mouse button.
What
if I can’t see the text chat area?
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Check the view options drop down menu, the instructions are the same as for the audio controller and the other windows that can be selected, de-selected, minimized or maximized.
What
about private messages?
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Private messaging may be enabled or disabled by the moderator. If it is available, you can left click on the small arrow next to the ‘private to’ box and select a member from the drop down list to send a message to.
When you have selected a name, you then send a message in the usual way by typing in the ‘your message box’ and clicking ‘send’ or hitting enter on your keyboard.
When you receive a private message, a new window will pop up on top of the conference room . No other member of the room will see this message.
When
I launch the Conference, the "OK" button
is grayed out in the "Login Information"
box! How do I connect?
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Uninstall and re-install the software as per the instructions above. This happens when a major change has been made on the software and it requires a complete re-install.
My
"TALK NOW!" button and text area are
grayed out! What's wrong?
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Simply log out and try to log back in a few seconds later until you get a "good" connection. If you absolutely cannot get a "good" connection, use the helpdesk and post a ticket. This happens when the Conference tries to connect to an other use who has Windows XP firewall enabled or is running a 3rd party firewall. We are currently working on a fix for this top priority issue.
How
do I get people to log into my personal
room?
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From your the Conference back office, you can download YOUR version of the Conference. This is the software a user needs to execute in order to log into YOUR room. Make this file available for download on your website or distribute it using e-mail, it's all up to you! Please note that most mail servers will reject ".exe" files so you might have to "zip" it first.
What
else should I know?
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That is most of the basics covered. You should now be able to participate in a conference call without too much difficulty.
However, here are just a few things you should be aware of.
There are many functions that only a moderator can action, though it is possible to have more than one moderator at a time.
When a moderator is giving a presentation, he/she may temporarily disable certain functions until they are done and open the room up for questions etc.
Details of you current connection status are seen at the bottom of the screen.
You can select browser mode or whiteboard mode in the main work area. If the moderator is trying to show you a new web-page, make sure you are in browser mode by left clicking on the correct tab. Likewise, select whiteboard to view anything being displayed there.
Please respect the integrity of the conference room and maintain basic etiquette, otherwise you may be ejected from the room or even permanently banned.
Enjoy your visit!
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